We’re on a mission to make the future of resident-centric affordable housing better than the past
Real-time connections, rich collaboration, and co-innovation are the key drivers of impact creation in today’s world, and that’s what ResidentConnect gives you with features ranging from the ordinary familiar to the palm-to-the-forehead-why-didn’t-I-think-of-that kind of stuff.
Access
Self-service account management and role-based permissions
ResidentConnect's self-service account management features allow authorized personnel to approve access rights with permission settings that reflect user responsibilities. Do-it-yourself admin features let you instantly remove account access, reassign properties, and transfer accounts to new service coordinators. And even though ResidentConnect is easy to use, we're still here for you if and when you need us. We've got your back with free unlimited support.
Automation
Cultivate calmness and lower anxiety with time-saving automation
​​Your service coordinators are top notch. So why don't they ever have enough time to get everything done? Stop! Do you hear it? That loud sucking sound may be your first hint. That’s your team’s productivity getting siphoned away as you "make do" with antiquated technologies. Oh, don’t fear, we’re not going all Mom on you. But there’s a better way of doing things. And you get that too. You feel the pain every day. You get winded slogging through mundane tasks. And you've had it up to here! because you know it doesn't have to be this way. It's time to ditch the chaos. Whether it's adding ongoing property management software integration services, nurturing resident engagement with automated multilingual text or voice messaging, automating follow-up tasks and appointment reminders, or automating HUD reporting, discover how ResidentConnect can help you transform routine workflows into hyperproductivity with intelligent automation.
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Integrated Scheduler - save time with automated appointment reminders
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Follow-Up Tasks - set automated task reminders to ensure follow through
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Text Messaging - add automated text messaging to nurture engagement
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Data Integration - add on for property management software integration
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Service Management Plan - capture and track resident service needs
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Over 150 Standard Reports - mobilize data to better serve your residents
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Eviction Prevention Feature - analyze how interventions affect outcomes
Clarity
Gain clarity on what is working and what needs to change
Gain clarity by viewing pending and processed services in a resident's service management plan and viewing response times. Generate program reports by property and organization. Analyze educational, employment, financial, housing, and public assistance outcomes. ​Evaluate education outcomes like GPA, reading level, and grade level progress, both at individual properties and across your organization. ​Identify employment progress, and analyze employment outcomes like wage increases and insurance. ​Measure outcomes for EITC and check cashing services as well as for positive assets like bank accounts. Then compare financial goals with progress made. ​View resident housing status and evaluate progress toward home ownership. Analyze public assistance statistics and monitor changes. ​Identify the reasons why residents move out and gauge progress toward home ownership. View lease-related incidents and violations by category and resident. Use the Eviction Prevention tool to track the status and outcome of lease-related incidents and analyze how interventions affect outcomes.
Collaboration
Unlock privacy-preserving collaboration across your teams
ResidentConnect was smartly built from the ground up for resident service coordinators. But the real power is at the property level, where unsiloed data and always-on intelligence drives the optimization of collaboration in one place. Property 360 gives your teams a clear bird's-eye view of active residents, non-participants, resident service needs, follow-up tasks, lease-related incidents, and violations. Create more alignment, keep work secure, and collaborate confidently across your teams and partner organizations with ResidentConnect's enterprise-grade data protection and compliance standards. Bring your service coordinators, supervisors, QA providers, property managers, directors, and others into a shared view of the work being done with granular role-based views to ensure that all data is only accessible by the people who are supposed to see it—nobody else. ​
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Property 360 - your bird's-eye view for better collaboration
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Enterprise-Grade Data Protection - hosted in tier 4 US data centers
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HIPAA-Compliant Platform - HIPAA / HITECH BAA available for PHI
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Granular, Role-Based Views - role-based permissions govern data access
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Track Professional Development - stay compliant with CEU requirements
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Integrated HUD Reporting - submit your HUD report in a few clicks
Compliance
Simple yet powerful tools to tame complexity and shore up compliance
​​Complexity and compliance are the bane of your existence. But they don't have to be the boss of you! ResidentConnect makes it frictionless to stay in compliance with simple yet powerful tools. Easily track professional development to stay in compliance with CEU requirements. And complete and transmit your HUD report in a few simple clicks.​​
Continuity
Give new service coordinators past context to ensure continuity of care
What happens when John retires or Lisa takes another position? Is the key to Mary's care plan locked up on their hard drives? Will you be stuck going through old sticky notes to fit the puzzle pieces together? You don’t have time for that! ResidentConnect makes it dramatically easier to onboard new service coordinators and ensure the continuity of resident care. It allows continuous collaborative care to flourish in a platform that's open around the clock, where everyone stays on top of everything, and where no resident service need goes unmet. Stop chasing down sticky notes. Smooch the puzzle-piecing wastefulness goodbye. Let ResidentConnect give you the past context you need so the services flow seamlessly and everyone has visibility to ensure the continuity of resident care.
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Integrated Scheduler - built-in scheduler to simplify appointments
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ConnectMessaging - add on to send automated appointment reminders
Chaos Control
Snip out the calendar chaos with the ResidentConnect Scheduler
Use the built-in ResidentConnect Scheduler to schedule appointments and resources faster and with less hassle. Avoid conflicts and eliminate all the back-and-forth by scheduling appointments and resources based on real-time availability. Add ConnectMessaging to automatically remind your residents of upcoming appointments and significantly cut no-shows.
Focus
Focus on the right things at the right time
Every service interaction counts, and your data has to keep up. You have to keep up too, and ResidentConnect helps you do just that. Now you can fight the data chaos and focus on what matters most. Easily pinpoint which residents are missing documentation. Quickly identify residents with outstanding service needs. Set automated service reminders to ensure follow through. Never again forget a resident's birthday. Let ResidentConnect help you prioritize the tasks that are important now.
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Resident Files Summary - pinpoint service needs and missing details
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Directories - access resident birthdays, photos, emergency plans and more
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Service Reminders - ensure follow through on outstanding service needs
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Over 150 Standard Reports - mobilize data to better serve your residents
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Robust Ad Hoc Reporting Capabilities - slice and dice your data further
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Add Custom Reports - don't see what you need? Let us customize it for you
Insight
Tap standard and custom reports to bring hidden insights to the surface
Discover, unite, liberate, and mobilize trusted data in the service of your residents. Unearth hidden insights and gain a unified view of data previously missed with over 150 standard reports that include: property service reports, program reports, education reports, employment reports, financial reports, housing reports, public assistance reports, resident turnover reports, and more. Visually rich charts and graphs help you digest facts and figures more easily. Drill downs and drill throughs let you analyze results from a variety of perspectives. Ad hoc report queries let you further slice and dice your data. And if you don't see a report or a dashboard that you need, please reach out and ask about our custom engineering services.
Organization
Bring order to resident services—everything you need in one place
ResidentConnect keeps you organized and on task with everything you need to run an effective resident services program—all in one place. Quickly access resident contact information. Sort and search by name or unit number. View families by unit or living status, including dependents and heads of household. Manage both on-site and community residents. Document referral agencies and staff resources for easy access to resident resources. Record service logs and case management notes at the individual or group level and track service referrals by category. Easily track program attendance and measure program outcomes by property and by organization. And that's just the beginning. There's so much more to keep you organized and on task in ResidentConnect. We can even customize your document center and just about anything else.
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Resources - quickly access referral agencies and staff resources
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Resident Service Log - record service logs and case management notes
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Program Portal - track attendance and measure program outcomes
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Volunteer Management - manage volunteers and track volunteer logs
In ResidentConnect "no" is a feature too
No lock-in contracts. No data caps. No software to install, maintain, or upgrade. No hardware to buy, configure, or troubleshoot. No more "you're-all-on-your-own" HUD reports. No more bouncing around to multiple software systems to get things done. No more chaos. ResidentConnect will soon become your superpower.