From powerful case management features to cutting-edge innovations, ResidentConnect empowers you for work that matters
Whether your advancing the goals of LIHTC, FSS, MFSC, ROSS, JPI, or something else, ResidentConnect will empower you to connect low-income residents to a continuum of health and social services to deliver better health, social, and economic outcomes.
Account Management
Self-service account management features allow authorized personnel to approve access rights with role-based permission settings. Easily remove account access, reassign properties, and transfer accounts to new service coordinators.
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Assessments
ResidentConnect offers over 30 out-of-the-box assessments, which can be shown or hidden, based on each organization’s needs. Custom assessments can be added, too. Audit logs track when and by whom the last assessment was submitted.
ADL Tracking
ADL Status forms allow you to track ADLs to better serve at-risk and frail residents. Track residents with disabilities and residents using assistive technologies. Tally residents by ADL category and analyze ADLs by frequency.
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Business Intelligence
Unify fragmented data, bring hidden insights to the surface, gain clear visibility across your teams, and answer difficult questions insightfully with visually rich analytics, always-on dashboards, and modern BI seamlessly woven into your work.
ConnectMessaging (Add-On)
Add ConnectMessaging for automated and tailored multilingual voice or text messages to connect with every resident instantly. You can even use it to send automated reminders to cut no shows via the integrated HealthLink Scheduler (opt in required).
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Cost Savings Tool
Document and track the monetary value of the services you deliver to residents. Track cost savings both for individual residents and for groups. Link one-time and recurring cost savings records to specific service categories for better reporting.
Data Integration (Add-On)
Add ongoing property management software data integration services to reduce human error and dramatically improve the productivity of your service coordinators. Learn more >
Data Tracking
Document resident service needs via service request forms. Track outstanding service needs by monitoring the Resident Files Summary. Create follow-up tasks with automatic reminders to ensure follow through.​
Directories
Gain quick access to the directories that will keep you organized and nimble, including trusted referral agencies, resident phone numbers, birthdays, photos, emergency plans, and more.
Group Records
Save valuable time using Group Records when you interact simultaneously with two or more residents. Create group service logs, group progress notes, and group costs savings. You can also deactivate residents and record nonparticipants in groups.
Eviction Prevention Tool
Use the Eviction Prevention tool to track the status and outcomes of lease-related incidents. Then analyze how service coordinator-led interventions affect outcomes.
HealthLink (Opt In)
HealthLink bridges the gap between healthcare and social care, empowering service coordinators to break down the silos that stifle collaboration with health plan providers and the broader healthcare ecosystem—to link low-income residents to better care. Learn more >
HUD Reporting Integration
Integrated HUD reporting allows you to complete and transmit your HUD report from ResidentConnect to HUD in a few simple clicks. Properties receiving HUD funding for Quality Assurance (QA) services can also submit their QA report from ResidentConnect.
Permissions
Secure, role-based permission settings govern data access to ensure that all protected information is only accessible by the people who are supposed to see it and nobody else. ​
Incidents/Violations Tracker
Deliver better resident experiences and outcomes with the Incident/Violations Log. Track and review incidents by category and lease violations by type so you can stay ahead of problems before they snowball and take steps to prevent them from happening in the future.​
Program Tracker
Easily document, track, and evaluate the programs you offer to residents on your property. Track program attendance and measure program outcomes by property and by organization.
Property 360
Property 360 provides a shared view of property data, offering authorized users a single touchpoint of unified property data to empower collaboration and smarter decisions. Think of it as one big group hug, where the property is in the middle.
QA Files
ResidentConnect makes compliance easier than ever with secure QA files that provide a centralized repository for accurate, complete, and up-to-date service coordinator documents in one place. If you want customized QA files, please contact us.
Reporting
Tap into a wide array of standard reports to bring hidden insights to the surface and better serve your residents. Robust ad hoc reporting capabilities allow you to slice and dice your data even further. And if you don't see a report that you need, reach out and ask about our custom engineering services. Finally, integrated HUD reporting allows you to transmit your HUD report in a few simple clicks.
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Service Log
Use the Service Log to record the services you deliver to residents. Easily link each service to the approved HUD category to simplify HUD reporting. Optionally, link a progress note and referral agency to each service you provide.
Scheduler
Opt in to HealthLink to gain access to the integrated HealthLink Scheduler so you can collaborate with health providers to plan on-site programs and events that drive resident health engagement while emphasizing preventive healthcare, supported resident self care, and the provision of on-site health services. Add ConnectMessaging to send automated reminders to cut no-shows.
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Service Management Plan
The Service Management Plan allows you to track past and present resident service needs. Add an optional referral agency at any time. Get an at-a-glance view of follow-up tasks along with pending and provided services and their response times.
Single Sign-On (Add-On)
Upgrade to Single Sign-On (SSO) so you can use one set of credentials to access multiple applications, including ResidentConnect. Avoid the hassle of tracking multiple password. Eliminate weak password use. Create a more convenient user experience with SSO in ResidentConnect.
Volunteer Management
Whether you work with community volunteers or resident volunteers looking for a way to help, ResidentConnect simplifies volunteer management. Easily add and manage volunteers, track volunteer logs, and link volunteers to programs and events in ResidentConnect.
In ResidentConnect "no" is a feature too
No lock-in contracts. No data caps. No software to install, maintain, or upgrade. No hardware to buy, configure, or troubleshoot. No more "you're-all-on-your-own" HUD reports. No more bouncing around to multiple software systems to get things done. No more chaos. ResidentConnect will soon become your superpower.